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Charlotte Hinks

Charlotte is a qualified coach and trainer, with over 20 years’ experience in Learning and Development.

She started her career as a training consultant for Computacenter, successfully delivered projects for blue-chip companies, encompassing all aspects of the training lifecycle from training needs analysis to designing, delivering and evaluating training solutions.

Emma Donlon

Emma has 25 years’ experience in Supported Housing, developing services to meet the needs of vulnerable and socially disadvantaged people.

She started her career supporting tenants with Autism at Life Care Trust, progressing ‘through the ranks’ at Housing Associations and Charities, such as Carr-Gomm Society and Refugee Housing Association, becoming Assistant Director at Providence Row.

Her first move into the Housing Sector was to work for Housing 21 (now Housing and Care 21), where she progressed from IT Training Manager to Learning and Development Manager.  After a brief flirtation with the private sector, Charlotte returned to the Health and Social Care Sector, working for Caring Homes and then Paradigm Housing Group as their Learning and Development lead.

Charlotte uses her understanding of people and passion for creativity to generate learning that engages people and delivers business results.

“Having ‘lightbulb’ moments during these sessions is like a flash of absolute clarity and it gives me a tremendous boost.” (Coaching Client)

More recently, as Head of Support Services at Paradigm Housing Group, she was the strategic lead for Supported Housing – driving forward service improvement.

Emma strongly believes that everyone should have the opportunity to learn.  She has worked extensively with individuals and teams to improve performance, often resulting in individuals gaining promotion, or demonstrably building trust and morale in dysfunctional teams.

As a qualified coach and trainer, she uses her management and leadership experience to bring her training and coaching to life.

“Emma has an enviable manner which is both charming yet powerful; humorous yet challenging.”  (ICF Accreditation Feedback)

Charlotte Hinks

Charlotte is a qualified coach and trainer, with over 20 years’ experience in Learning and Development.

She started her career as a training consultant for Computacenter, successfully delivered projects for blue-chip companies, encompassing all aspects of the training lifecycle from training needs analysis to designing, delivering and evaluating training solutions.

Her first move into the Housing Sector was to work for Housing 21 (now Housing and Care 21), where she progressed from IT Training Manager to Learning and Development Manager.  After a brief flirtation with the private sector, Charlotte returned to the Health and Social Care Sector, working for Caring Homes and then Paradigm Housing Group as their Learning and Development lead.

Charlotte uses her understanding of people and passion for creativity to generate learning that engages people and delivers business results.

“Having ‘lightbulb’ moments during these sessions is like a flash of absolute clarity and it gives me a tremendous boost.” (Coaching Client)

Emma Donlon

Emma has 25 years’ experience in Supported Housing, developing services to meet the needs of vulnerable and socially disadvantaged people.

She started her career supporting tenants with Autism at Life Care Trust, progressing ‘through the ranks’ at Housing Associations and Charities, such as Carr-Gomm Society and Refugee Housing Association, becoming Assistant Director at Providence Row.

More recently, as Head of Support Services at Paradigm Housing Group, she was the strategic lead for Supported Housing – driving forward service improvement.

Emma strongly believes that everyone should have the opportunity to learn.  She has worked extensively with individuals and teams to improve performance, often resulting in individuals gaining promotion, or demonstrably building trust and morale in dysfunctional teams.

As a qualified coach and trainer, she uses her management and leadership experience to bring her training and coaching to life.

“Emma has an enviable manner which is both charming yet powerful; humorous yet challenging.”  (ICF Accreditation Feedback)

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